M2 Episode 004 - How to Build Trust
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M2 Episode 004 - How to Build Trust
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As a manager of managers, you need to do more than build trust. You need to understand HOW trust gets built at every level, so you can ensure your subordinate managers are well-trusted by their directs.In this episode, we break trust into three pieces you can actually manage:* Competence: People trust you more when they see you can reliably deliver in the domain that matters to them.* Benevolence: People trust you more when they experience you as genuinely on their side—when your “caring” shows up as transparency, generosity, and vulnerability.* Integrity: People trust you more when your promises are clear and your follow-through is consistent. Small promises kept beat big promises made.We also tell you what fails: paint-by-numbers trust tactics, forced scripts, and one-on-ones that become a ritual instead of a relationship.We close with a practical repair move you can teach your managers: humbly ask for one thing you could do better, then change it quickly and visibly enough that people can feel it.