As your business grows, your role changes.

When it was just you, giving feedback directly was fast and effective. Once managers are in place, skip-level feedback creates confusion, erodes trust, and slows execution, even when your intentions are good.

In this episode, Melissa breaks down why bypassing managers undermines performance and how to cascade feedback without losing control.

This isn’t about stepping back from leadership. It’s about evolving how communication flows so managers can actually manage and your organization can mature.

You’ll learn:

• The hidden costs of skip-level feedback
• Why performance issues are often operating model problems
• How confused priorities and trust erosion happen
• What cascading feedback should look like
• The key questions owners must start asking
• What to stop doing immediately as your team grows

When feedback flows through the right layer:

• Visibility improves
• Accountability is clear
• Decision-making gets stronger

If you don’t trust your managers to manage, the structure is cosmetic, not functional.

Listen in to learn how to lead at scale without creating chaos.

If you want help setting up an organizational design that can function with independence, let's talk it through. Book a call at https://www.melissafranks.com/fractionalcooservices

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