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Asset onboarding often feels like it should get easier with experience. But for many growing biopharma and manufacturing organizations, it does the opposite.

In this episode of Lean by Design, Oscar Gonzalez and Lawrence Wong explore why asset onboarding becomes more chaotic as organizations get bigger. Despite having SOPs, templates, and experienced teams, new equipment still arrives late or incomplete, ownership feels unclear, and validation, IT, EHS, and operations are forced to negotiate readiness in real time.

Rather than framing this as an execution or communication problem, the conversation reframes onboarding as a risk transition that is rarely designed explicitly. As organizations scale, experience masks risk, accountability becomes assumed, and operational teams quietly inherit fragility they never agreed to own.

This episode isn’t about best practices or speeding things up. It’s about understanding why onboarding chaos is predictable at scale—and why fixing it starts with seeing the risk clearly.

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Season 3 will dive right into problems as we face them every day. Tune in.

Order Predictably Broken Now! https://books2read.com/predictablybroken

Learn more about us by visiting: https://sigmalabconsulting.com/

Check out video episodes: https://www.youtube.com/@LeanByDesignPodcast

Want our thoughts on a specific topic? Looking to sponsor this podcast to continue to generate content? Or maybe you have an idea and want to be on our show. Fill out our Interest Form and share your thoughts.

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In this episode, we sit down with Hanna Bauer, CEO and Founder of HEARTnomics Enterprises, to talk about a challenge many organizations don’t see coming: the human cost of hyper-focused process improvement.

Hanna’s worked across manufacturing, education, and organizational development, and now partners with leaders to build systems that perform—not just on paper, but in practice. She shares why organizations often miss the mark by optimizing processes without addressing the cultural friction, burnout, and misalignment that quietly erode performance.

We explore:

• Why so many operational excellence efforts fizzle out—despite sound process design
• How to recognize the “invisible waste” of human potential
• Why system redesign must go hand-in-hand with leadership and communication
• How Hanna's entrepreneurial journey has shaped her frameworks like HEART, BEAT, and CORE
• The tension between designing a scalable business and building one that fits your life

Whether you're in biopharma, operations, or leading your own company, this episode challenges the idea that better processes automatically lead to better outcomes. True excellence comes when systems are designed with the people who power them.

https://www.linkedin.com/in/bauerhanna/

https://heartnomics.com/

Order Predictably Broken Now! https://books2read.com/predictablybroken

Learn more about us by visiting: https://sigmalabconsulting.com/

Check out video episodes: https://www.youtube.com/@LeanByDesignPodcast

Want our thoughts on a specific topic? Looking to sponsor this podcast to continue to generate content? Or maybe you have an idea and want to be on our show. Fill out our Interest Form and share your thoughts.