Leading at Scale: Connells Group COO Chris on Culture, Change, & Crisis Management
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Leading at Scale: Connells Group COO Chris on Culture, Change, & Crisis Management
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概要
In this episode of Estate Agency Leaders, Ian Preston sits down with Chris Rosindale, Chief Operating Officer of the Connells Group — the UK’s largest estate agency network with over 1,200 branches.
Chris shares his extraordinary rise from a local negotiator to the top of one of the most powerful property businesses in the country. Together, Ian and Chris unpack:
The leadership qualities that shaped his career
How Connells is using technology as an enabler, not a barrier
The cultural shift toward local decision-making and accountability
Insights from Connells’ flexible fees pilot and its early results
Why empowering people is at the heart of every high-performing business
And how initiatives like Project 28 aim to transform the home-moving process for everyone
Candid, thoughtful, and full of lessons for independent and corporate estate agents alike — this episode gives a rare look inside how a modern property giant adapts, scales, and leads through change.