Leadership inspires. Management delivers. In this high energy conversation, Dr. James Chitwood joins host Mike Phillips to show why organizations must stop over indexing on “leadership” and start training managers in the nuts and bolts of performance. You will learn a simple weekly one on one format that blends humanity with accountability, how to quantify work so you can actually manage it, and Dr. Chitwood’s TRAC model that unifies Training, Recognition, Accountability, and Communication into one performance system.

We also dig into psychological safety, building internal communication that helps employees “see themselves in the numbers,” and using the question “What’s your next” to align company goals with each person’s personal and professional goals.

🧰 Tools of the Trade: Top Takeaways You Can Use

1️⃣ Leadership vs management: Leadership gets people to want the job. Management ensures the job gets done. Bake the management cake first, then add leadership icing.

2️⃣ Weekly one on ones that matter: Split time in half. Human first, performance second. Arrive prepared with data so reviews never surprise anyone.

3️⃣ TRAC model for performance: Training, Recognition, Accountability, Communication work as one unified strategy, not four disconnected initiatives.

4️⃣ Internal comms carry culture: Great internal communication helps every employee see how their work moves the whole. It must flow up, down, and across.

5️⃣ Develop people through, “What’s your next...?”: Align company goals to employees’ personal and professional next steps to build motivation and loyalty.

Contact Information:

Email: dr.j@performanceculture.expert

Linkedin: Linkedin.com/in/DrJChitwood

Web Links: LeadershipIsNotEnough.com, DrJamesChitwood.com

Mike Phillips

Email: ⁠⁠⁠⁠mike@TheLeadshipToolkit.com⁠⁠⁠⁠

LinkedIn: ⁠⁠⁠⁠Linkedin.com/in/LeadTheTeam⁠⁠⁠⁠

Twitter: ⁠⁠@LeadershipTLT⁠

YouTube: ⁠YouTube.com/@MikePhillips

Credits:

Hosted by Mike Phillips

Produced by The Leadership Toolkit Team

Guests: Dr. James Chitwood, performance culture architect and author of Leadership Is Not Enough

Watch more episodes of the Leadership Toolkit at https://spotify.TheLeadershipToolkit.com

If you enjoyed this episode please consider leaving a 5 star review.

Make sure you share this as a resource with friends and colleagues. Thank you for watching and listening.

Disclaimer: The views and opinions expressed by guests on this show are solely those of the guest(s) and do not necessarily reflect the views or opinions of the host, producers, or any affiliated parties. The host and production team make no representations as to the accuracy or completeness of any information discussed by guests on the show. Listener discretion is advised.

Affiliate Disclaimer: Some of the links listed go to my websites and some are affiliate links that may generate me a sales commission if you make a purchase.