How do you lead through change and uncertainty?

Start with your mission and let it guide the way.

For Michael Carr, Chief Information Officer at Health First, that clarity of purpose has kept the organization steady through leadership turnover, provider shortages, and a system-wide Epic implementation. In this episode, he shares how Health First’s community-first approach impacts their AI strategy and technological investments.

Learn more about Healthcare IT Leaders.

In this episode, you’ll learn:

• How to lead through turnover and organizational change
• What innovation means in leadership
• How to apply AI in ways that support human care



Jump into the conversation:

(00:00) Introducing Michael Carr, Chief Information Officer at Health First

(01:31) Providing world-class healthcare to Brevard County

(05:27) Epic implementation insights

(09:23) How to navigate organizational change

(11:52) Health First’s adoption of AI

(15:43) Leadership lessons from the military

The pandemic has fundamentally reshaped the nursing workforce, creating both challenges and opportunities to reimagine care delivery.

In this episode, Dr. Terry McDonnell, Chief Nursing Executive and Senior Vice President at Duke University Health System, discusses how Duke Health is addressing turnover in nursing, empowering frontline staff through innovation initiatives, and building robust career pipelines as early as eighth grade.

With a goal of building a sustainable, future-focused nursing workforce, Dr. McDonnell offers valuable insights into creating technology-enhanced innovation units, leveraging AI and ambient technology to transform documentation, and adapting care models for the next generation of patients.

Learn more about Healthcare IT Leaders.

In this episode, you’ll learn:

• How Duke Health is addressing the post-pandemic nursing challenge with empowerment initiatives that reduced turnover by 10%
• The role of AI and technology in building the care environments of the future
• Why Dr. McDonnell believes the future of nursing will be hybrid, creating a need for nurses skilled in both direct and virtual patient care

Jump into the conversation:

(00:00) Introducing Terry McDonnell, Chief Nursing Executive and Senior Vice President at Duke University Health System

(01:54) Impact of the pandemic on nursing

(03:13) Challenges in the nursing workforce

(04:55) Strategies to reduce nurse turnover

(06:27) Empowering frontline staff

(07:22) Building future nursing pipelines

(09:37) Leveraging technology in healthcare

(11:52) Innovation units at Duke

(16:17) Hybrid models of care

(17:07) Nursing innovation summit

(20:18) Dr. McDonnell’s leadership journey

AI adoption in healthcare is no longer a question of if, but when.

For leaders embracing this shift, the true challenge lies in addressing foundational issues, clearing technical debt, and ensuring data integrity to create a scalable and sustainable future.

In this episode, Bradd Busick, SVP, Chief Information Officer at MultiCare, shares his leadership philosophy and emphasizes the importance of getting your foundations right before exploring innovative technologies like AI.

With a focus on reducing clinician burnout, strengthening patient-provider relationships, and leading with authenticity, Bradd offers valuable insights on how healthcare organizations can scale effectively and create a more intimate, personalized care experience.

Learn more about Healthcare IT Leaders.

In this episode, you’ll learn:

• How ambient listening is reducing clinician burden and improving patient relationships in clinics
• Bradd’s leadership philosophy of wanting more for his team than from them, and why authenticity matters
• The role of AI in fostering deeper connections between healthcare providers and patients



Jump into the conversation:

(00:00) Introducing Bradd Busick, SVP, Chief Information Officer at MultiCare Health System

(01:12) MultiCare's vision and strategy

(02:07) The importance of foundational tech

(03:23) Data orchestration and AI integration

(04:27) Challenges in healthcare technology

(05:10) The philosophy of base hits

(06:09) Enhancing clinician-patient interaction

(10:00) Leadership lessons from COVID-19

(11:12) Healthcare's arrogance and private sector lessons

(14:19) The future of healthcare partnerships

(15:05) Leadership and emotional intelligence

(19:30) Final learnings with Paul