In this episode we explore how leaders navigate overwhelm and uncertainty while sustaining connection, learning, and forward motion. We discuss practical coaching habits — listening with empathy, pacing conversations so people are ready to move from grief to rebuilding, and using foresight to prepare for multiple scenarios. We examine how leaders balance human connection with technology adoption, when AI can augment basic coaching and when human wisdom and intuition remain essential. Listeners will leave with concrete prompts for empathic conversations and steps to coach change into their teams.

Andrea Chilcote brings three decades of executive coaching and organizational development experience as founder and CEO of Morningstar Ventures. She synthesizes frontline leadership work with research on post-pandemic needs and has written What Leaders Need Now to capture practical guidance for turbulent times. Andrea helps leaders build resilience, improve team cohesion, and align development practices with strategic change. Her focus on listening, empathy, and pragmatic foresight models the coaching mindset we recommend for sustaining engagement and catalyzing recovery.

➤ 📘 Pre-order the book: Lead With a Coaching Mindset: How the Best Leaders Unlock Potential — http://bit.ly/orderLeadwithaCoachingMindset

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In this episode we explore how a coaching mindset becomes a practical leadership advantage in volatile times. We hear Paulo Pisano reflect on the meta-competencies — curiosity, presence, active listening and openness — that he cultivates across teams at Booking and beyond. Paulo explains how coaching shifts our focus from fixing tasks to shifting the way we observe situations (first- and second-order learning), and why contracting, boundary-setting and offering help clearly are essential when coaching inside an organization. We share his tips for leaders: prioritize mindset before tools, keep practicing self-awareness, and design team spaces that turn individual expertise into coordinated impact.

Paulo Pisano brings decades of global HR and OD experience across more than 30 countries. An INSEAD MBA and UFRJ alumnus, Paulo blends strategy, M&A integration and executive coaching with somatic and ontological approaches. He has coached senior executives, designed leadership development, and led large transformation efforts in financial services, tech and energy. Currently Chief HR Officer at Galp, Paulo is also a NED/Trustee at Stir Education and an accredited ICF coach. His work models how coaching practices scale culture and improve organizational learning.

➤ 📘 Pre-order the book: Lead With a Coaching Mindset: How the Best Leaders Unlock Potential — http://bit.ly/orderLeadwithaCoachingMindset

➤ 🌐 Learn more: goldvargconsulting.com

➤ 🔔 Subscribe & stay tuned: Hit “Subscribe” on your listening platform so you don’t miss future episodes!

In this episode we explore how leaders create the conditions for high-performing sales teams. We talk with Susan Heiser, VP of Sales at MaryRuth Organics, about the habits that scaled a startup into a top retail brand: radical transparency from the top, empowering people to make decisions, and building a safe “try-and-learn” environment. Susan shares practical routines—brief daily check-ins, visible calendars, and public praise plus private correction—that keep teams aligned under pressure. She also describes how she turned a weakness (data fluency) into a strength by training and promoting from within, and why loyalty and willingness to learn often trump raw ability.

Susan Heiser brings 20+ years in food & beverage sales leadership to the conversation. As VP of Sales at MRO MaryRuth, LLC, she’s driven brand growth, managed national sales teams, and built strategic retail programs. With a law degree from Universidad de San Carlos de Guatemala, Susan combines legal rigor with commercial savvy and a people-first approach. Her track record shows how coaching leaders can develop talent, retain employees, and turn setbacks into new opportunities.

➤ 📘 Pre-order the book: Lead With a Coaching Mindset: How the Best Leaders Unlock Potential — http://bit.ly/orderLeadwithaCoachingMindset

➤ 🌐 Learn more: goldvargconsulting.com

➤ 🔔 Subscribe & stay tuned: Hit “Subscribe” on your listening platform so you don’t miss future episodes!