There is a lot that happens behind the scenes in real estate that clients never see, and a strong managing broker plays a huge role in supporting both agents and the people they serve.In this episode of Key Conversations with CJ and Katy Norman, we sit down with Kassie Rinnet, Managing Broker at Pemberton Real Estate, to talk about her role within the brokerage, how she supports nearly 300 agents, and what it takes to help guide real estate transactions when questions, challenges, or unique situations come up.We also talk about the difference between a real estate broker and a Realtor, why broker support matters, and how having experienced leadership behind the scenes can create a better experience for agents, buyers, and sellers.For clients, this episode gives a helpful look at the team behind the agent. For agents, it highlights the value of having someone experienced, knowledgeable, and steady in your corner when a transaction needs extra guidance.For buyers and sellers in the Twin Cities, Mound, and the Lake Minnetonka area, this is a great behind-the-scenes look at what helps keep a real estate transaction moving forward with confidence.Want to feel more confident buying, selling, and owning a home? Subscribe to our channel for new episodes of Key Conversations each week, and get to know CJ Norman and Katy Norman better at www.norman-homes.com