Zillow is one of the most popular real estate platforms out there. Buyers search for homes, sellers track their home values, and for many people it’s the first place they go when they start thinking about making a move.But most people don’t really know how Zillow works behind the scenes.In this episode of Key Conversations with CJ and Katy, we break down how Zillow connects buyers, sellers, and agents, what actually happens when you click “Tour This Home” or “Contact Agent,” and why the agent who reaches out often isn’t the listing agent.We also clear up some of the biggest misconceptions people have about Zillow. Many assume the agents responding through the platform work for Zillow or are connected directly to the listing. In reality, agents pay significant money for the opportunity to connect with buyers through the site.We also talk about several newer features Zillow is rolling out, including Zillow Pro, which allows buyers to connect with their chosen agent instead of being randomly assigned. We also cover Zillow Showcase listings, enhanced visuals and interactive floor plans, new location insights like flood and weather risks, nearby amenities, and Zillow’s built in AI assistant.Zillow is an incredible home search tool, but understanding how it works can help buyers and sellers make smarter decisions and connect with the right agent earlier in the process.If you’d like to connect with us on Zillow, you can find our profiles here:CJwww.zillow.com/profile/cjnormanrealestateKatywww.zillow.com/profile/realtorkatyAnd if you have questions about buying, selling, or navigating the market, feel free to reach out. We’re always happy to help.Subscribe for more Key Conversations with CJ and Katy Norman each week, and explore more at www.norman-homes.com