Jennifer & Steve Wall (Supply and Demand) | Radical Hospitality: Redefining the Restaurant Experience
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Jennifer & Steve Wall (Supply and Demand) | Radical Hospitality: Redefining the Restaurant Experience
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As the holiday season approaches, Supply and Demand prepares to close for their annual winter break — a practice that might surprise people but perfectly reflects the heart of how Jennifer and Steve Wall run their restaurant: with intention, empathy, and sustainability at the core.
In this conversation, they share how they’re reshaping what hospitality means — not just for guests, but for the people who make it all possible behind the scenes.
We talk about:
🍝 Why closing five weeks a year (including Christmas, August & March Break) has become a non-negotiable part of staff wellbeing
💬 How they navigate an industry where service workers still face unacceptable rudeness — and the culture they’ve built to protect and uplift their team
💪 The quiet resilience it takes to run a family, a marriage, and a restaurant that’s still fully booked every weekend in a city of under a million people
It’s a story about leading with heart, standing up for people, and proving that sustainability isn’t just an environmental goal — it’s the key ingredient to lasting success.
🎙️ Come for the food stories; stay for the lesson in leadership and humanity. To reserve a spot for your next night out in Ottawa, visit https://www.supplyanddemandfoods.ca/