What happens when we pour into the people who keep an entire industry running?

This week on Momentum Shift, C. Eric Collier sits down with a true force for community impact, Nancy Underwood, Executive Director of the Backstretch Employee Service Team of New York (BEST).

For over a decade, Nancy has been on the frontlines of changing lives at Saratoga, Belmont Park, and Aqueduct. BEST supports the thousands of men and women behind the scenes in Thoroughbred racing to include the grooms, hotwalkers, exercise riders, and barn workers who make the sport possible. Under Nancy’s leadership, BEST has expanded access to healthcare, mental health counseling, addiction recovery services, education, and community support that meets people where they are.

In this powerful conversation, we dive into:

> The invisible workforce – Who are the backstretch workers and why their well-being drives the health of entire racing communities

> Leadership with heart – How Nancy’s simple belief that “when we invest in people, entire communities become stronger” shapes BEST’s work every day

> Breaking barriers – The real challenges of delivering healthcare, mental health support, and dignity to a population that’s often overlooked

> Momentum for change – What it takes to turn compassion into programs that scale, and how you can be part of the shift

If you’ve ever wondered how real momentum is built not on the track, but in the lives of people then this episode is for you. Nancy’s story will challenge how you think about service, leadership, and the ripple effect of investing in human potential.

This is where motivation meets action. This is the Momentum Shift.

Connect with C. Eric Collier:

- Website: cericcollier.com

- LinkedIN: linkedin.com/in/cericcollier/

- Email: cericcollier@cericcollier.com

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