Key Takeaways

Reduce maintenance costs and improve NOI by diagnosing issues remotely before dispatching technicians.

Implement a remote triage system to avoid unnecessary truck rolls and accelerate response times.

Focus virtual maintenance solutions on properties under 100 units that lack onsite staff.

Allocate dedicated time slots for maintenance teams to conduct remote diagnostics efficiently.

Don’t ignore low-priority service tickets, they still drain time, money, and resources.

Use trained virtual assistants with pre-built scripts and video tools to handle basic maintenance requests.

Episode Timeline

[0:00 – 3:00] Introduction to Guillermo Salazar and the IrisCX platform.

[3:01 – 7:00] Guillermo’s background in consulting and how he transitioned into real estate tech.

[7:01 – 11:00] Identifying inefficiencies in maintenance workflows.

[11:01 – 15:00] Remote diagnostics vs. traditional service methods.

[15:01 – 19:00] Targeting properties that benefit most from virtual maintenance.

[19:01 – 24:00] Real-life impact: IrisCX results from 5 properties and 315 units.

[24:01 – 28:00] Redefining service expectations with virtual triage.

[28:01 – 36:00] Final thoughts on the future of multifamily maintenance operations.

Contact

LinkedIn: Forrest Corral

Company Website: LTL Investments

Key Takeaways

Tap into local government programs and economic incentives when approaching complex developments.

Get creative with deal structures—there’s no one-size-fits-all in real estate development.

Build alignment in values between partners, investors, and community stakeholders before moving forward.

Focus on legacy-driven development, not just profit—what you build should serve communities for generations.

Don’t underestimate the power of relationships with city officials, planners, and local decision-makers.

Keep pushing forward even when the timeline stretches—transformational projects often take years to execute.

Episode Timeline

[0:00 – 2:30] Mike introduces Katie Kim and previews the episode’s focus on creative development.

[2:31 – 5:30] Katie shares her early background and how she entered real estate.

[5:31 – 8:30] The Kim Group’s unique approach to development and community engagement.

[8:31 – 11:30] How to use TIFs, incentives, and P3 strategies for high-impact projects.

[11:31 – 15:00] The long game in development—why patience and politics matter.

[15:01 – 19:00] Aligning investor expectations with community needs.

[19:01 – 23:00] Real-life examples of transforming overlooked spaces into vibrant assets.

[23:01 – End] Katie’s advice for new developers and closing thoughts on legacy-focused investing.

Contact

Website: Kim Group

Social Handle: @katiekim

Key Takeaways

Partnerships thrive when built on aligned goals, clear expectations, and mutual respect.

Investing in multifamily requires patience, perseverance, and long-term thinking.

Mastering due diligence ensures you avoid costly mistakes and make informed decisions.

Effective communication is essential for building trust and successful collaborations.

Learning from setbacks and remaining adaptable are critical for sustained success.

Strong mentorship and ongoing learning accelerate your growth as a real estate investor.

Episode Timeline

[0:00 – 3:00] Introduction to Roschelle McCoy and Kate Gress and today’s focus on partnerships and scaling.

[3:01 – 7:30] Roschelle and Kate's backgrounds and how they entered the multifamily real estate space.

[7:31 – 12:00] Importance of strong partnerships and lessons learned from their experiences.

[12:01 – 17:00] Challenges in scaling a portfolio and how to navigate them successfully.

[17:01 – 21:30] Effective communication strategies for real estate partnerships.

[21:31 – 25:00] How mentorship and collaboration drive business growth.

[25:01 – 28:00] Key insights on due diligence and market research.

[28:01 – End] Final thoughts on achieving long-term success through resilience and teamwork.