Inside the Business of Saving Lives | Robert Ridge – Director of Distress Centres of Greater Toronto
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Inside the Business of Saving Lives | Robert Ridge – Director of Distress Centres of Greater Toronto
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What does it really take to run a 24/7 crisis line?
In this episode of I Choose Coffee, I sit down with Robert Ridge, Director of the Distress Centre of Greater Toronto, to explore the often unseen business side of mental health care.
We talk about:
The structure and funding behind life-saving crisis programs
How the Distress Centre supports people in their darkest moments
The challenges of managing volunteers, staff, and limited resources
Why empathy needs infrastructure — and what’s missing from the system
How we can show up for these programs before it's too late
If you’ve ever wondered how mental health services actually work behind the scenes — or how to better support them — this episode is for you.
🧠 Mental health is more than a feeling. It’s a system.
Let’s take a look inside.
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🔗 Support the Distress Centre: https://www.dcogt.com/
Support the Walk to End Suicide on Spetmeber 6th 2025: https://raceroster.com/events/2025/104699/walk-to-end-suicide-2025
📲 Subscribe for more episodes on mental health, communication, and embracing the absurd.
#MentalHealth #DistressCentre #RobertRidge #ICHC #ICHCpodcast #CrisisLine #TorontoPodcast #WalkToEndSuicide #IChooseCoffee #MentalHealthInfrastructure #SuicidePrevention