In this episode of Consumed, Lance does what the industry almost never does. He gives the mic to an actual consumer. First time buyer Myrddin McHugh walks through how he bought his home in Omaha at the peak of the 2021 seller's market, what he did first, where he went for information, and how it felt to navigate the largest financial decision of his life with a friend who did real estate as a side hustle.

Lance breaks down the biggest takeaways for agents, including the importance of having a clear roadmap, explaining fiduciary duty, improving onboarding and communication, and marketing yourself in a way that reflects expertise, not just activity.

If you want to stop guessing what buyers think and actually hear it from their own mouth, this episode is non-negotiable. You will get a raw look at how even smart, capable consumers feel confused by commissions, blindsided by fees, and under informed about the process. More importantly, you will walk away with specific ways to improve your onboarding, communication, and marketing so that clients see you as a true guide, not just someone who opens doors and forwards links.

To learn more about Matterport visit us: https://matterport.com/podcast

This podcast is produced by Two Brothers Creative.