Never make assumptions about people. To assume, as the saying goes, makes an ass of anyone who thinks human behaviour is predictable. Client director Kelly Blakey reveals how honest conversations powered a culture change within a police force – and how we can use discussion to make comms campaigns genuinely effective.

Whether you’re hiding in a cave from a hungry bear or wilting under an overwhelming workload – it all feels the same to our nervous system. That’s why as internal communicators we’re meeting a fundamental human need for safety and trust, says Helena Morley of TrustFord.

Are you free to bring your whole self to work? And how does that fit with a cohesive workplace culture? The answer lies in understanding our true motivations – and how we can use that knowledge to be successful at work and in life. Kay Vessey talks about a tool that can help us to do that.

Outdated work structures are killing employees’ sense of vocation, says Helen Bissett, founding director of H&H. And in spite of global investment in employee engagement, studies tell us many people are still as disconnected as ever. So how can we fix this – and does it all start with conscious leadership?

Good intentions are not enough to make DEI programmes successful, says Melody Moore, our guest from Liberare Consulting. What we’re talking about is a culture change – and as with any transformation, internal communicators play a crucial role in making it work for all the right reasons.

Does anyone go to work planning to do a bad job? Or wanting to feel bored at work? Kirsty Beckett doesn’t think so. Find out how you can inspire and motivate people to do their best work, by giving them a clear purpose that truly resonates with them.

Hybrid working can be a game-changer. But only if both employer and employee commit to making it work. The key is to boost our VQ – or Virtual Intelligence. In this episode, H&H founding director Hannah Thoresby reveals a model for developing the vital skills and behaviours to keep colleagues connected, productive and creative in the digital environment.

When your comms need to transcend language and geography, try music. In this episode, Jane Halford, H&H client director, shares stories about using music to build connections at a deep, emotional level – and how it can unite people in the most unlikely scenarios!