"In a crisis, we don't rise to our plan, we fall to our culture"
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"In a crisis, we don't rise to our plan, we fall to our culture"
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In Episode 1 of Foresight Matters, host David Cloake speaks to international safety learning and development specialist Nuala Gage. Nuala has spent decades consulting to high hazard industries (oil and gas, construction etc) on embedding safety culture into organisations as the norm. From a business resilience perspective, David asks Nuala what the key elements are in building such a culture. How do we get people to believe that bad things happen and we should be prepared daily for disaster in a way that strengthens and makes the business more resilient rather than paralysing progress?
Nuala offers several insightful examples of how our communication style and organisational culture around psychological safety play a huge role in changing outcomes when disaster strikes.