In this episode, Mike talks to Ben Chodor

Ben Chodor is the CEO of CallRevu, a communications intelligence platform used by thousands of dealerships to turn everyday customer interactions into actionable insight and revenue growth. With a background spanning SaaS, digital media, and communications at scale, he is known for a pragmatic, results-driven approach that aligns product, customer needs, and data to deliver measurable outcomes. Ben focuses on building high-performing teams, maintaining operational discipline, and executing a clear, customer-centric strategy that supports sustainable, long-term growth.

In this episode, Mike and Ben discuss how a pivotal shift in Ben's thinking reframed communication from a support function into a direct driver of revenue, and why many dealerships still underestimate where deals are actually won or lost. Despite the industry’s push toward digital transformation, Ben argues that conversations—especially phone calls—remain the highest-value moment, revealing true customer intent in ways dashboards and CRMs simply cannot.

Ben discuss CallRevu approach and how it bridges the gap between raw data and meaningful action, highlighting the difference between reporting what happened and understanding why it happened. Ben shares his perspective on the future of AI, voice, and conversational intelligence, where real-time intervention will replace static reporting and help recover missed opportunities instantly. He also breaks down what true ROI looks like for dealers, from improved conversion rates to missed call recovery, and what separates top-performing operators—those who treat communication as a managed, strategic asset. Ultimately, the conversation reinforces a simple but powerful idea: the biggest opportunity in automotive isn’t more data, but better use of the conversations already happening every day.

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This week episode of Ignite & Scale Mike Allen talks to Neil Shah

Neil Shah is a senior leader at the London Stock Exchange, where he works closely with ambitious tech and tech-enabled businesses from early scale through to global leaders. He focuses on how companies access capital, scale effectively and navigate strategic options, giving him a front-line view of what separates high-performing founders from the rest across the UK tech sector.

Mike and Neil discuss what separates the best founders from the rest, drawing on Neil’s experience working with scaling tech businesses across the UK. They cover how top entrepreneurs think about capital, move from hustle to systems, and evolve as leaders as their companies grow. The conversation also explores common mistakes, how founders are navigating uncertainty, and what it takes to build and scale in today’s UK tech environment.

Follow and Connect with Neil - https://www.linkedin.com/in/neilshahuk/

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In this episode of Ignite & Scale, we explore how customer insight is reshaping the automotive industry.

Mike Allen welcomes Scott Gairns, Managing Director of Sophus3, who shares his experience working with leading automotive retailers and OEMs to turn fragmented customer data into actionable insight.

With the industry undergoing rapid transformation — from electrification to digital retail and evolving ownership models — understanding the customer is no longer optional. It’s a competitive advantage.

Scott Gairns explains that the real opportunity lies in unifying fragmented data to create a clear, actionable view of the customer—unlocking gains in profitability, retention, and lifetime value. As the sector undergoes major disruption from electrification, digital retail, and new business models, those who embed data into decision-making will gain a decisive edge. Ultimately, success isn’t driven by technology alone, but by leadership, culture, and a commitment to using customer insight as a core strategic capability.

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