『ITIL® 4 Unplugged - Simplifying IT Service Management』のカバーアート

ITIL® 4 Unplugged - Simplifying IT Service Management

ITIL® 4 Unplugged - Simplifying IT Service Management

著者： Con Punto y Koma
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このコンテンツについて

 ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.© 2025 Lean IT Group, LLC | ITIL® is a registered trademark of PeopleCert. All rights reserved. マネジメント マネジメント・リーダーシップ 個人的成功 経済学 自己啓発
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  • Elevate ITSM: Not Your Grandma’s Help Desk

    Elevate ITSM: Not Your Grandma’s Help Desk
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    Forget everything you think you know about the help desk. In this episode of ITIL 4 Unplugged: Elevate ITSM, Tyler and Jessica uncover the true role of the modern Service Desk — from swarming and self-service to omnichannel strategy and capability models. Whether you’re stuck in Bob’s world or leading a global support team, this is your no-nonsense guide to evolving from ticket taker to value creator.
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    14 分
  • Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management

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    Join Alex and Tyler as they explore the always-awake world of Monitoring and Event Management in ITIL 4! In this engaging deep dive, discover how to transform your IT operations from reactive firefighting to proactive problem prevention. Learn about the four types of events (and why not all beeps and boops matter), master the art of active vs. passive monitoring, and understand how to build service health models that actually make sense for your business. Explore the three critical practice success factors, discover automation strategies that work, and learn how to avoid the dreaded "alert fatigue" that plagues so many IT teams.
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    16 分

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