In my last episode, I broke down Google’s Shared Inbox feature and when it makes sense for growing teams. In this episode, I’m talking about the tool I actually use for collaborative email… Missive.

This episode is not sponsored. No one paid me to say this. I’m sharing this because I’ve seen too many businesses outgrow their inbox without realizing it.

I walk through:

• What Missive is and how it’s different from Gmail
• How team inboxes actually prevent dropped emails and double replies
• Internal comments inside conversations
• Tasks tied directly to email threads
• Rules and automation that handle follow-ups for you
• Contacts, aliases, signatures, and why those small details matter
• Real life scenarios of how this helps a business operate better
• How Missive compares to tools like Front, Help Scout, Hiver, and Gmelius
• Why I think Missive hits the sweet spot for price and power

If your inbox feels slightly chaotic, if you’ve ever said “I thought you handled that,” or if you’re scaling and want cleaner communication without hiring more people just to manage email… this episode is for you.

Your team’s stress is often a systems problem, not a people problem. And sometimes the inbox is the first system that needs to grow up.

Helpful Links Mentioned in This Episode

MsTechNicole website: https://mstechnicole.com

Missive Website: https://missiveapp.com/?ref_id=971616BD05B3

If your team is still sharing one password for support at your company, we need to talk.

In this episode, I'll break down Google Shared Inbox. I'll walk you through what it actually is, how it works inside Google Workspace, and whether it truly makes sense for your team as you grow.

What will be covered:

• What a Google Shared Inbox really is
• Why your team does not need the password
• Whether shared inbox emails show up in personal inboxes
• How to properly set it up in your admin panel
• How your team accesses it
• How to convert an existing inbox into a shared inbox
• What happens if you use third party email apps

If you are scaling your business and trying to clean up communication, improve security, and stop inbox confusion, this episode will help you decide if Google Shared Inbox is the right move.

Helpful Links Mentioned in This Episode

MsTechNicole website: https://mstechnicole.com

Microsoft Exchange Admin Center: https://admin.exchange.microsoft.com

Google Workspace Admin Console: https://admin.google.com