In Episode 2 of The Bridge, hosts Heather Petrone, Jimmy Knight, and Andrew Catapano dive into one of the most powerful contributors to success in the field: first impressions and how transparency, communication, and vulnerability set the tone for every job.

Drawing from real stories, on-the-ground experience, and insights from top district managers across the country, this episode gives both new and seasoned merchandisers practical, confidence-building guidance for making a strong start in any store.

• How to make a standout first impression on your first day in the field

• Why arriving prepared, being in uniform, and knowing your scope matters

• The fine line between confidence and overselling yourself

• How to handle unexpected questions when you don’t know the answer

• Why communication with store managers and receiving teams is essential

• What transparency really means—and how it builds trust upward and across

• How to navigate setbacks, mistakes, and real-life personal challenges with professionalism

• The importance of leaning into your support system: team leads, DMs, project managers, and peers

Featuring valuable field-tested advice from district managers Julie Ramsey and LeAnne Lape, plus team lead Emily Reddye, this episode empowers employees to start strong, stay accountable, and build the kind of trust that drives opportunity and long-term success.

Whether you’re preparing for your first store visit or refining your leadership toolkit, this episode will help you show up with confidence, clarity, and authenticity.

In the debut episode of The Bridge, COO Andrew Catapano joins co-hosts Heather Petrone and Jimmy Knight to launch a new way of connecting headquarters and the field. Together they explore the core values that define the TEAMS culture (Transparency, Empowerment, Accountability, Mastery, and Simplicity) and what those look like in practice. A surprise visit turns the discussion into an inspiring conversation about leadership, trust, and growth. It’s an authentic look at how Channel Partners is building stronger connections; one story, one value, and one team at a time.