UK Dentists: Collect your verifiable CPD for this episode here >>> https://courses.dentistswhoinvest.com/smart-money-members-club

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Your diary can look busy while your practice quietly leaks patients, underprices key treatments, and runs on a profit margin you never meant to accept. We sit down with Derek Turner and Alan Pitskill from Collaborate Dental to pin down the metrics that actually move the needle for dental practice profitability, whether you’re a principal, an associate, or planning to buy a practice soon.

We start with a counter-intuitive truth: the biggest growth lever is often not new patient acquisition but how well you manage existing patients. We talk active vs lapsed patients, recalls, forward bookings, and why the front-of-house team is the engine room for retention. From there we move into production per hour and chair value, including how diary utilisation and appointment mix can stabilise cash flow instead of creating a revenue rollercoaster.

Then we get blunt about treatment profitability. Competitor pricing is a weak compass if your operating costs differ. We unpack the real cost stack behind each treatment, how to protect operating profit, and the crucial difference between a measured loss leader and an accidental loss maker. We also discuss why pulling data from your PMS is only the start, and how combining clinical, finance, HR, and marketing numbers in a clear dashboard helps you make faster, calmer decisions.

If you want more control over your numbers and more confidence in your next move, listen now, then subscribe, share the episode with a practice owner friend, and leave a review with the one KPI you’re going to track first.

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