Dr. Julie Wilson, a family physician in British Columbia, joined Michael to discuss her work in transforming healthcare workplaces. Her organization now manages 20 clinics and supports more than 100 healthcare providers across the province. Julie shared her motivation to expand access and improve the quality of care, especially as BC faces the dual challenge of an aging population and rapidly growing immigrant communities. She emphasized the essential role of primary care in offering trusted guidance and stability for patients. Michael noted that stronger healthcare systems support healthier communities, which ultimately strengthens economic productivity and quality of life.

Michael and Julie explored the global shortage of healthcare workers, particularly physicians, which is placing immense strain on clinics and care systems. They discussed how rising patient volumes without matching compensation or support lead to burnout, turnover, and reduced quality of care. Julie highlighted the importance of creating supportive environments where healthcare professionals can practice in ways that align with their strengths and patient needs, rather than being restricted by rigid schedules or outdated expectations.

Michael spoke about the importance of meaningful clinician–patient relationships, especially for individuals living with chronic conditions or complex medical histories. He reflected on the growing administrative burden clinicians face due to charting demands and documentation requirements, which often distract from patient care and contribute to burnout. Michael expressed optimism that AI integration into electronic health records could reduce these tasks and give clinicians more time with patients.

Julie and Michael discussed how AI can transform healthcare documentation. They noted that AI tools can improve the completeness and accuracy of patient records, reduce the hours clinicians spend on charting, and support better follow up and communication. Michael highlighted the potential for AI to uncover meaningful patterns in patient data that can ultimately improve outcomes. Both agreed that reducing administrative friction will allow healthcare professionals to focus more fully on the practice of medicine.

Julie shared her philosophy for running medical clinics, grounded in autonomy, trust, and respect. She emphasized the value of listening to staff, providing emotional and operational support, and fostering a positive work culture. Michael added a personal example of creating a warm and welcoming atmosphere in one of his clinics, which aligned with Julie’s approach. Together, they underscored that when employees feel heard and supported, they deliver better care and maintain higher levels of engagement.

Website: https://terranovamedical.ca

LinkedIn: https://www.linkedin.com/in/julie-wilson-4a25b4214/