The A in HEART — Appreciate, Acknowledge, and Apologize
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The A in HEART — Appreciate, Acknowledge, and Apologize
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In this episode of the HEART Leadership Podcast, Sara unpacks the “A” in HEART — Appreciate, Acknowledge, and Apologize — and why these three leadership behaviors are essential to building trust, credibility, and healthy workplace cultures.
Sara explores why great leaders never take credit for their team’s work, why appreciation and recognition must be personal (not one-size-fits-all), and why the most powerful words a leader can say are, “I screwed that up.” Drawing from real leadership experiences, she also addresses how lack of accountability and fear-based cultures erode trust, silence feedback, and ultimately weaken performance.
This episode challenges leaders to balance appreciation with accountability, humility with high standards, and recognition with action — because accountability isn’t punishment, it’s an act of caring.
A HEARTfelt thank you for listening!