A comment in a leadership meeting rubbed Kerry Siggins the wrong way. She did not react. She told herself it was not worth bringing up. And then she spent the next week noticing she was on edge every time she interacted with the person who said it, unable to shake a story she had built about what he meant.

This episode is the first in a six-part series on the SHARES model, and it starts with the step Kerry has found most leaders skip without realizing it: specify your outcome. Before any difficult conversation, before any hard truth needs to be said, there is a question worth sitting with. What do I actually want when I walk out of this room?

Kerry walks through exactly how she used this with her own team. Not to give feedback. Not to correct anyone's behavior. Just to be honest about how a moment had landed and to protect a relationship she cared about. She specified three things she wanted from the conversation before she ever had it, and that clarity changed everything about how the conversation went.

What she discovered when she finally said something is the part of this story that stays with you. The story she had been carrying in her head for a week was completely wrong. The intention behind the comment was not what she assumed. And the miscommunication, like most miscommunications, came down to one simple thing: nobody had said clearly what they meant.

To learn more, visit http://kerrysiggins.com Her new book, Talk With Trust, comes out August 4th and is available for pre-order now.

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