I Had a Cancellation Policy. I Just Never Used It.
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I Had a Cancellation Policy. I Just Never Used It.
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You probably already know you need a cancellation policy. Most teachers do. The problem isn't the knowing; it's the doing: the awkward reply, the stomach-drop when the text comes in, the path of least resistance that ends with you letting it go again.
In this first episode of The Victoria Clark Show, I'm talking about cancellation policies in practice: what a clear, fair policy actually looks like, how to communicate it to new and existing students, and what to do when someone pushes back. I also share a real moment from my own studio where I held my boundary, fully expecting the worst, and what actually happened.
If you've been winging it on cancellations, or you have something written down somewhere that you've never quite managed to enforce, this is your starting point.
In this episode:
- Why cancellation policies are the issue teachers struggle with most
- The real cost of not having a clear policy
- What my policy looks like and how I put it into practice
- How to communicate it without sounding harsh
- What to do when a parent pushes back
- The mindset shift that made it all feel more manageable
Links mentioned: Free Studio Policy Template
Access the show notes here: Episode 1 Show Notes