Sir Richard Harpin talks to Stephen Johnson, Managing Director of Quooker UK & Ireland, about how to scale a business to a £100m turnover without sacrificing culture. Stephen Johnson spent 26 years in his father's fitted furniture and kitchen business, Neville Johnson, then couldn't get hired anywhere else. Rejected by employer after employer who saw no value in "just working for your father," he eventually talked Quooker's Dutch owners into a six-month trial. With a hire car and 40 taps, he sold 999 hot water taps in his first year and that was the start of Quooker in the UK. Now he’s running a business with 750,000 customers, Johnson tells Sir Richard how he grew the business from his home office to £100m turnover, and why he's employed a full-time psychologist and a Premier League performance coach along the way. Also, the rationale behind his mantra of doing better than yesterday.

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