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How Nathalie Lussier Built a Powerhouse Business Using Virtual Teams Want the transcript? Download it here. In this episode, special guest Nathalie Lussier, who has been making websites since she was 12 years old, takes us through her journey of starting her own business and using virtual teams to help her grow her business to what it is today. Nathalie takes us back to the beginning when she started with just one VA who was working 5-hours a week, and how she has grown her team to include seven specialists, who span the globe. Some of the areas covered include: The importance of good systems and processes The need for a project management tool Allowing your team to step-up and perform The importance of meetings with your virtual team Tips on engaging the ‘right’ virtual team member Why it is important to adopt the mindset of ‘let it go and have somebody else do it’. Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 01:50 – Who is Nathalie Lussier? 03:25 – Nathalie’s virtual team 04:40 – Her first real hire 05:53 – The importance of using a project management tool 07:47 – Good systems and processes already in place 8:23 – Write down your processes, step-by-step 10:57 – Growing the team 13:26 – Allowing your team to step up 16:31 – Managing a big virtual team 18:16 – The importance of meetings 21:54 – Nathalie’s tips on engaging a VA 24:27 – Investment vs expense mindset 26:58 – Share your business vision with your team 28:19 – Wrapping things up Barbara: Hey everyone, and welcome back to another show of Virtual Success, where we give you the inside scoop on outsourcing success for entrepreneurs, by entrepreneurs. I’m joined as always by my fantastic co-host Matt Malouf. Matt how are you? Matt: I’m well, how are you Barb? Barbara: I’m great thanks, excited about today’s show as always. Because we’ve got a new guest on the show today. Matt: Yes. Barbara: Nathalie Lussier who a lot of listeners will be very familiar with. Because Nathalie is someone I followed myself, in my own entrepreneurial journey for a long time. She is the founder of Ambition Ally, which has the software tools, “Access Ally” – which is a membership site, a fantastic membership site plugin, I think if I’m using the right term. She also has Popup Ally, which is a popup forum builder on websites. I love the fact that Nathalie … not only does she have a team, a virtual team that we’re going to talk about today. But she is also a female really going for it in the tech space, which is not that common, getting more common. Nathalie, welcome to the show. Nathalie: Thanks for having me here guys. Barbara: Great, so Nathalie just to kick off, can you just give us a quick idea of what you’re up to today? A quick synopsis of where you started, and this whole virtual team thing. You started out as I think a web developer? Who is Nathalie Lussier? Nathalie: Yeah. I like to go way back to how I got started on the web. I started making websites when I was just 12 years old. I studied software engineering, and I had this job offer on Wall Street that I turned down to start my first business. That very first business was in the hub space and the info-product marketing space. I quickly learned that my gift was technology, but for some reason when I was in the corporate world I didn’t really enjoy my work in that space. I realised, “okay, let’s go back to tech, let’s focus on that.” So I did do web design in those early days. Then I switched off to doing more website building and more training in the tech space and marketing space. Then eventually I came full circle and I started designing software where instead of teaching people how to use tech tools, I design the tech tools to make it easier for them to achieve their results. So that is how I got to where I am today with our Ambition Ally products for ambitious business own...