Ever wondered why it takes so many brand moments before a shopper finally buys? We pull back the curtain on the modern B2C maze, where seven touchpoints used to be enough and now 20 to 40 is the norm. With Wendy and Catherine, we compare old assumptions to current behavior, tracing how a product moves from a flash on Instagram to a cart at Woolies, and how discounts, reviews, and retail trust work together to shrink buyer hesitation.

We get practical fast: where new brands get noticed (social feeds, review-driven news articles, buses, shelves), why algorithms surface quick-bite claims that hook specific demographics, and how micro-influencers can shortcut the search phase when their lifestyle matches the audience. We also examine the 81% trust threshold, the 19% who still buy on impulse, and the underrated role of retailer credibility in early trials. Expect real stories about bone broth, daily vitamin shots, and the social proof that nudges a curious scroll into a first order.

Design choices matter more than most teams admit. Color can boost recognition by up to 80%, but only if your palette and packaging stay consistent across SKUs and channels. We unpack the line between clever and confusing—like stylized logos that spark “What brand is that?” searches—and why legibility wins on small screens and crowded shelves. Finally, we lay out a multi-channel strategy that respects generational habits: Google for boomers, Instagram for Gen Z, plus promotional products and outdoor placements that add daily, durable impressions. The goal is orchestration, not noise: a sequence of clear, visual, trustworthy moments that compound into memory and conversion.

If this breakdown gave you new ideas for your next campaign, follow the show, share it with your team, and leave a quick review so others can find it.

Follow our host:
Charles Liu: https://www.linkedin.com/in/charles-liu-042b9124/


Connect with our guests:
• Katherine Durham: https://www.linkedin.com/in/katherine-durham-772876193/
• Wendy Li: https://www.linkedin.com/in/wendy-li-424821161/

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