How Losing Her Husband to Cancer Inspired a Client Experience-Centered Business with Erica Wood
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How Losing Her Husband to Cancer Inspired a Client Experience-Centered Business with Erica Wood
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Client experience is more than customer service. It is one of the most powerful business growth strategies available.
In Episode 14, Amanda Magho talks with client experience consultant Erica Wood about creating human-centered customer journeys, building trust through visibility, and why serving existing clients well leads to stronger referrals and long-term business growth.
Erica also shares her personal story of rebuilding after loss of her husband to cancer, transitioning from corporate leadership into entrepreneurship, and choosing courage over comfort while creating a business that supports the life she truly wanted.
If you're a service-based entrepreneur looking to improve retention, strengthen relationships, and build a business with intention, this episode is for you.
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