Today’s callers: Matt from New York City unpacks the stigma working against his line of foot wellness products. Then Emefa in Toronto seeks a direct relationship with customers of her fashion brand in the wake of a key retailer going out of business. Finally, Levi in Rhode Island explores new audiences and product lines for his commemorative golf sculpture business.

Plus, Kenneth and Guy discuss how to make social impact a real part of your business model.

Thank you to the founders of Pedestrian Project, ISRAELLA KOBLA, and Swing Sculpt for joining us on the show.

If you’d like to be featured on a future Advice Line episode—where Guy and former show guests take questions from early-stage founders—leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.

And be sure to listen to Kenneth Cole’s founding story as told on the show in 2020.

This episode was produced by Alex Cheng with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Jimmy Keeley.

You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com and on Substack.

Tom Rinks got his start in the commission-only "shark tank" of midwestern furniture sales. That’s where he learned what makes customers buy. Decades later, those instincts helped him grow a joke of a side hustle into a $400 million success.

In 2009, he created the iconic branding for an obscure sun tan lotion, drawing on a mish-mash of surf culture, Scandinavian furniture, and Japanese streetwear. Sun Bum became a huge success, but even before that, Tom helped boost a wildly diverse range of brands: a line of tequila, a series of Christian videos, and the ubiquitous “Yo quiero Taco Bell” campaign. All were successful, though it took a prolonged legal battle for Tom to get paid for the Taco Bell chihuahua.

In this episode, Tom reveals how he learned to manipulate consumer psychology, survive the brutal warfare of a stolen idea, and engineer a brand explosion on his own terms.

WHAT YOU'LL LEARN

• Chihuahuas and Apes: How the Right Mascot can Transform a Brand
• What it takes to survive a five-year legal battle against a corporate titan.
• The "Elvis Principle:” How combining unexpected design elements can create an unforgettable package
• The "Trojan Horse" Strategy: Why forcing retailers to buy a massive display creates the illusion of a brand overnight.

TIMESTAMPS

• 05:50 - What selling furniture taught Tom about customer psychology
• 07:00 - How the Slogan“Surf Michigan” got him into the T-shirt Business
• 22:42 - Psycho Chihuahua, Taco Bell, and the Branding Deal that Wasn’t
• 29:09 - Inside the grueling battle over a chihuahua mascot. “I was the guy suing Taco Bell.”
• 34:55 - A dramatic legal verdict, and Tom’s branding business takes off with fancy Tequila
• 45:07 - The sun screen opportunity: “I saw a gigantic hole that you could drive through.”
• 50:23 - How Tom and his partner came up with their “badass ape” logo
• 1:01:26 - Opening (fake) Sun Bum headquarters in Cocoa Beach, Fla
• 1:04:21- Early store displays and making the brand seem bigger than it was
• 1:08:46 - A $400M sale to SC Johnson, and Tom starts a new company

This episode was researched by Katherine Sypher and Susannah Broun and produced by Casey Herman, with music by Ramtin Arablouei, and edited by Neva Grant.

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Jeni’s Splendid Ice Creams founder Jeni Britton joins Guy on the Advice Line to answer questions from three early-stage entrepreneurs. Plus, how Jeni’s newest venture Floura is tackling one of America’s largest dietary needs—fiber.

First, we meet Jesse in Washington, D.C., who’s wondering how to best focus marketing efforts for his frozen french fry company. Then Casey from Boston, who's questioning the pressure she's feeling to pursue outside capital for her frozen pierogi brand. And finally, Callie from Los Angeles asks about the pros and cons of contracting a PR firm to promote her purple sweet potato pet treats.

Thank you to the founders of Jesse & Ben’s, Jaju Pierogi and Ubae.co for being a part of our show.

If you’d like to be featured on a future Advice Line episode, leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.

And be sure to listen to Jeni’s Splendid Ice Creams’ founding story as told by Jeni on the show in 2018.

This episode was produced by Katherine Sypher with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Neal Rauch.

You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com and on Substack.

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