How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind
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How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind
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FedEx moves 18 million packages every day, but customers shouldn't have to feel the complexity behind any of them.
Using AI and two petabytes of daily data, FedEx can anticipate potential problems, improve delivery visibility, and give customers more control and peace of mind.
This week on The Modern Customer Podcast, Neil Gibson, Senior Vice President of Global Customer Experience at FedEx, shared what it takes to deliver CX at this scale.
Listen to the full episode for an inside look at how FedEx is using AI to turn massive operational complexity into a simpler customer experience.
Subscribe to The Modern Customer Podcast for more conversations on customer experience, AI, leadership, and innovation.
Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn
For regular updates on customer experience, sign up for her weekly newsletter here. Learn more at www.blakemichellemorgan.com