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Law firm client onboarding in the US used to eat hours—now it's minutes.

Mark Chinn dropped the billable hour in 2005 and never offered it again. And 9 out of 10 clients pick his lump sum.

His AI assessment process is law firm client onboarding done properly.

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📄 CHAPTERS

0:00 - Law Firm Client Onboarding: Why 9 Of 10 Clients Pick The Lump Sum

1:10 - Escaping The Math Of The Billable Hour In A Family Law Practice

2:12 - The 600-Page Book And The Cold Call That Changed His Pricing Model

4:19 - Phased Pricing Vs. Lump Sum: How The Flat Fee Structure Actually Works

11:00 - Why 6,000 Lawyers In One State Forced Him To Specialize In Divorce

13:15 - The AI Moment After 48 Years Of Law Practice Management

14:57 - Mark's Robot: Turning A Client Intake Call Into A Full Assessment

16:32 - Building A 100% AI Law Firm With One Agent Running The Workflow

20:39 - How Are Hourly Firms Going To Charge For AI Efficiency?

23:40 - His Advice For Family Law Firms Starting With AI

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