Hospitality Training in 15 Mins...
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Hospitality Training in 15 Mins...
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Most businesses say they care about hospitality, but very few actually practice it consistently.
In this presentation, I go over why true hospitality is rare, why it has nothing to do with tips, pay, or recognition, and why the mindset of “I’ll do more when I get paid more” keeps people and businesses stuck at average results in and out.
To this live audience, I go over:
- Why hospitality must be selfless to be effective
- The quote that changed my career: “The person who does more than they’re paid for will soon be paid for more than they do”
- The Lobster Effect and why growth always requires discomfort
- Service vs. hospitality and why experience always wins-
- How Chick-fil-A built a $25B brand by obsessing over guest experience
- Why consistency matters more than talent
- Finite vs. Infinite mindset in leadership and hospitality
Hospitality today has become a luxury and that’s exactly why businesses that get it right stand out, grow faster, and win long-term. This is the key to training Hospitality and opporunity for anyone that watches.