Welcome back to MOJO: The Meaning of Life and Business! In this episode, host Jennifer Glass dives into the often-challenging world of hiring with guest Michael Neal, an optometrist, entrepreneur, and founder behind a game-changing hiring platform. Whether you’re running a medical practice or operating any small business, finding the right team members can be stressful, costly, and, if you rely solely on resumes, even a bit of a gamble.

In this frank and insightful conversation, Jennifer Glass and Michael Neal break down why traditional hiring methods so frequently fall short. Michael Neal shares his personal frustrations and reveals how he used those challenges to create a solution that harnesses the power of psychometric assessments and automation. Instead of relying on self-reported skills or glorified resumes, Michael Neal’s method digs deeper—identifying real strengths, capacity to learn, stress management, and overall team fit before an applicant even steps through your door.

You’ll hear practical advice on avoiding costly hiring mistakes, how to minimize turnover by ensuring candidates are naturally suited for the role, and why paid trials or traditional interviews alone might not be enough. Michael Neal also shares stories from the hiring front lines—some hilarious, some revealing, and all packed with useful takeaways for today’s business owners.

Whether you need a secretary, a technician, or front-line admin staff, this episode is full of actionable tips for business owners ready to move beyond outdated hiring practices. Ready to save time, build a stronger team, and bring real mojo back into your workplace? Hit play and learn how bringing the right people onboard could transform your business for the long haul.

About my guest: Dr. Michael Neal is the Founder & Chief Executive Officer of Build My Team. He is a practicing Optometrist in private practice in Hawley, Pennsylvania. He founded Build My Team to solve his own hiring struggles in his practice by modeling how companies like Disney and the Four Seasons hire. The process worked so well he expanded it to help friends and now Build My Team services clients in 8 different health care professions in over 40 states and Canada.

Connect with Michael on Facebook, LinkedIn, and on the web at https://www.buildmyteam.com.

Keywords; staffing, hiring process, healthcare recruitment, AI hiring tools, strengths assessment, psychometrics, resume screening, interviewing candidates, paid interviews, employee retention, small business hiring, team building, candidate evaluation, workplace productivity, job descriptions, video interviews, skill assessment, cultural fit, candidate matching, employee turnover, time-saving in hiring, recruiter fees, onboarding, body language in interviews, employee fit, talent acquisition, automated hiring systems, job boards, administrative roles, employment screening