Episode 2 — How BodyWorks Plus Built a Culture That Runs Itself (with Brian Davies)

Operational Intelligence

What if your shop’s culture was so strong that the team held itself accountable — without you constantly checking, reminding, or chasing people down?

That’s the focus in this episode.

In Episode 2 of Operational Intelligence, I sit down with Brian Davies, owner of BodyWorks Plus in Charlotte — one of the few shops in the country where the culture is so tight, so intentional, and so team-driven that you can feel it the moment you walk through the door.

I’ve been inside more than a hundred shops over the past 15 years, and Brian’s stands out for one simple reason: his people don’t just follow the systems — they create them.

In this episode, you’ll hear:

• The unique origin story behind BodyWorks Plus
• How Brian used coaching, manufacturing principles, and leadership training to shape the environment
• The daily accountability meeting that keeps everyone aligned
• The surprising ritual the team invented themselves — and why it instantly shows who’s engaged
• Why Brian shares all the numbers openly with the team
• How cross-training and repair-planning meetings prevent mistakes and department friction
• What Brian does to develop “mini-operators” who could run future locations
• The real definition of culture — and how any owner can start building it

And here’s the part that might surprise you:

The strongest elements of Brian’s culture didn’t come from him —
they came from his technicians and managers.

This episode is not about theory, slogans, or feel-good leadership talk.
It’s a how-to lesson in building a shop where people take ownership, look out for each other, and want to win together.

If you’ve ever wondered how great shops create accountability, train their teams, and eliminate chaos — this episode will show you exactly how it’s done.

Welcome to Episode 2 of Operational Intelligence — featuring Brian Davies of BodyWorks Plus.

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