In episode 28, I’m very excited to welcome Cushman & Wakefield’s Jessica Kane. She is a creative and talented workplace experience manager for the Ericsson account at Cushman & Wakefield, where she’s responsible for creating a workplace experience program that leverages technology, workplace design, and amenities and services to help drive employee engagement and retention at Ericsson, ensuring everyone feels productive, healthy, and happy in a frictionless workplace. In this episode:

-How hospitality training factors into the evolving role of FMs

-What the four Tracom social styles tell you about communication

-Using “plus it” process thinking to improve customer service

-The POW WOW Effect: focusing on consistency for better service

-The facilities leaders’ responsibility in “team member care”

In episode 27, I’m very excited to welcome Antony Slumbers, a globally recognized speaker, advisor, and writer specializing in AI, PropTech, and Space-as-a-Service. His entrepreneurial journey includes founding and successfully exiting several PropTech software companies. Today, he consults with leading real estate boards, guiding their transformation, technology, and innovation strategies.

Additionally, Antony offers an online course, Generative AI for Real Estate People, designed to equip professionals with the knowledge and tools to harness the power of AI in the real estate sector. He is at the forefront of the AI revolution in real estate, and it’s why he joins us as a hero and AI Insider of hybrid work today.

• Predictive AI vs generative AI: Antony’s journey into revamping real estate

• Space-as-a-service: balancing tech and humanity for optimal productivity

• Function of Moore’s Law: AI’s impact on real estate and current trends

• Human is the new luxury: embracing humanity in an AI-driven world

• How the future of office spaces hinges on creating exceptional employee EX

• The four buckets and six pillars for creating human-centric buildings

I sat down with Kevin Smeltz, founder and CEO of SCG Hybrid Work Solutions. He’s a seasoned leader management consultant with an extensive career that spans leadership roles at HP, Wipro Technologies, Interdynamix, and PwC.

Kevin is very passionate about helping companies frustrated with the challenges of hybrid work and the modern workplace, including trying to balance the need for a healthy culture with a workforce that increasingly demands more flexibility, the impact of the return-to-office policies on recruiting and retention, and designing offices that work with hybrid models.

In this episode:

• Overcoming the challenges of hybrid work to access a better talent pool

• Using the office as a strategic tool to improve engagement and collaboration

• How to leverage data and analytics to optimize office design for hybrid work

• The shift toward shorter, flexible office leases to balance costs and productivity

• Future trends in the modern workplace: impact of AI on hybrid work coordination