• The 80/20 Rule in Heavy Equipment: Why Your Best Customers Are Hiding in Plain Sight
    2026/02/11
    Heavy Hitters - Ep. 2What if the biggest barrier to sustainable growth in heavy equipment isn't market conditions, tariffs, or competition, but ignoring the 10–20% of customers who drive 80%+ of your business? Too many organizations spread resources thin across the long tail of low-value accounts, while top performers quietly capture disproportionate share through focused, data-backed plans.In this episode of Heavy Hitters, Jay Lucas sits down with Nick Mavrick, CEO and Founder of BiltData. Nick shares his journey from Intel to startup roles at Nations Rent and Volvo Rents/Construction Equipment, to launching BiltData, a provider of predictive buyer intelligence for OEMs, dealers, and rental companies. Drawing from decades in the trenches, Nick explains how the Pareto Principle (80/20 rule) applies intensely in heavy equipment, why gut instinct often kills profitability, and how de-risking revenue through name-by-name targeting creates resilience in cycles.With honest stories, contrarian insights, and real client examples, they explore misaligned incentives, the dangers of reactive strategies like forced rentals, capital allocation that supports the field, and why listening, including to silence and inaction, is the hardest leadership lesson. The conversation ties back to faith, gratitude, service, and building cultures where work becomes worship.Key TakeawaysWhy a small percentage of customers drive the majority of revenueHow gut instinct and tradition undermine profitabilityThe law of small numbers and its impact on focus and executionWhy most companies overspend to support unprofitable customersHow misaligned incentives quietly sabotage performanceThe difference between transactional data and actionable customer insightWhy technology fails without clear strategy and accountabilityThe role of listening, including what isn’t being said, in leadershipHow focus strengthens culture, retention, and long-term growthIn This Episode:[00:00] Introduction to Heavy Hitters[00:40] Meet Nick Mavrick: CEO and founder of BiltData[02:10] A prayer for guidance[03:22] The importance of gratitude in business[04:14] Challenges of self-employment[05:17] Contrarian Marketing: Insights from Nick's book[07:05] Understanding customer concentration[14:37] Aligning marketing and sales strategies[17:13] The role of data in business success[21:39] Case study: Learning from a big brand dealer[30:39] The importance of strategic planning[31:53] Unlocking potential through incentives[32:21] Trust and creative problem solving[33:04] Transforming sales with data insights[37:54] Skepticism to belief in data[44:13] Private equity and market dynamics[50:54] Supporting veterans through charity[58:24] Faith and business: A reflectionNotable Quotes[07:30] “At Nation's Rent and at Volvo Rents, 3% of the customers did 62% of the business.” — Nick Mavrick[13:07] “So it's the 17% that accounts for 77% of the outcomes.” — Nick Mavrick[39:49] “It's disrespectful to hire an employee and not give them the tools to succeed.” — Nick MavrickOur GuestNick Mavrick is the CEO and founder of BiltData and a veteran of the heavy equipment industry with decades of experience across private equity-backed organizations, Fortune 500 companies, and entrepreneurial ventures. Formerly with NationsRent and Volvo Construction Equipment, Nick specializes in helping OEMs and dealers use predictive buyer intelligence to focus on the customers and strategies that matter most. Guided by a philosophy of service, focus, and stewardship, Nick helps organizations align data, culture, and execution to drive sustainable growth.Resources and LinksHeavy Hitters Podcasthttps://podcasts.apple.com/nz/podcast/heavy-hitters-built-to-last-strategic-insights-from/id1847968841Jay LucasWebsiteLinkedinNick MavrickWebsiteLinkedInBook: Contrarian Marketing
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  • The Power of Aligning Talent & Organizational Strategy
    2026/01/28

    What if the real reason companies struggle to grow isn’t their product, their market, or even their strategy, but how they think about people? Too often, organizations chase revenue and results without stopping to ask a harder question: do we actually have the right talent, in the right roles, aligned with where we say we’re going?

    In this debut episode of Heavy Hitters, Jay Lucas sits down with Wade Massey, VP of Dealer and Rental Accounts, for a conversation about leadership, talent, and organizational alignment. Wade shares how early life experiences, competitiveness, and repetition shape professional behavior, along with what it really feels like to move from being an individual contributor to becoming a leader.

    Together, Jay and Wade explore why talent strategy and organizational strategy so often drift apart, and how that misalignment quietly shows up as frustration, turnover, and stalled performance. They dig into what leaders frequently get wrong about hiring, why core values matter as much as skills, and how development and performance management play a critical role long after someone is hired.

    With real-world examples and honest insights, this episode challenges leaders to rethink how they invest in people and shows what it takes to build sustainable organizations where strategy, culture, and talent are truly aligned.


    Key Takeaways

    • How early life experiences and sports shape leadership and competitiveness

    • The transition from being the best performer to leading others effectively

    • Why most recruiting careers start “by accident” and what that reveals

    • The hidden costs of misaligned talent and organizational strategy

    • Core values hiring versus skill-only hiring

    • Why performance management should be continuous, not annual

    • The role of learning and development in retaining top talent

    • Warning signs that a company’s talent strategy has drifted

    • Whether strategy should drive talent or talent should drive strategy

    • How investing in people creates long-term competitive advantage

    In This Episode:

    • [00:00] Introduction to Heavy Hitters

    • [00:42] Wade’s background and early influences

    • [03:10] Career surprises and becoming a “people person”

    • [05:13] Falling into recruiting and discovering strengths

    • [07:33] Faith, purpose, and making work meaningful

    • [08:52] Childhood, sports, and professional competitiveness

    • [13:07] The hardest truth leaders must accept

    • [15:14] Professional inflection points and learning curves

    • [18:00] Fulfillment, nonprofit work, and helping others

    • [20:00] Respect vs. being liked as a leader

    • [20:51] Advice for new managers and leaders

    • [22:37] Personal growth, insecurity, and self-awareness

    • [24:17] Organizational strategy vs. talent strategy

    • [27:01] Core competencies, culture fit, and hiring mistakes

    • [31:11] Why most companies get talent alignment wrong

    • [33:31] Performance management that actually works

    • [36:49] The real cost of misalignment

    • [40:50] Does strategy drive talent or vice versa?

    • [47:52] Warning signs of talent strategy drift

    • [49:57] Closing remarks


    Our Guest

    Wade Massey is the VP of Dealer & Rental Accounts and a 14-year veteran of the executive search and talent industry. A natural "people person" from South Texas, Wade fell into recruiting after realizing his passion lay in building teams and helping others succeed. With experience conducting thousands of interviews, he specializes in aligning talent strategy with organizational vision, emphasizing core-values hiring and internal development. A former competitive soccer player and avid golfer, Wade brings a mindset of continuous improvement and teamwork to helping businesses build the cultures and teams they need to win.

    Resources and Links:

    Jay Lucas

    • Website

    • Linkedin

    Wade Massey

    • Website

    • LinkedIn


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    52 分
  • Heavy Hitters Trailer
    2025/10/22

    Heavy Hitters is hosted by Jay Lucas, a 30-year executive recruiter and business owner with deep expertise in the heavy equipment sector. Each episode features candid conversations with top business leaders, unpacking the mindsets, traits, and strategies that lead to individual and organizational success. Jay’s unique blend of executive search experience and hands-on business ownership gives him a rare vantage point to help leaders level up.

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    1 分