📊 What if your next best decision wasn’t a guess—but a calculation?

In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff are joined by Tim Moriarty, Co-Founder of Data Insights Consulting and member of the ISSA Technology &Innovation Committee. Together, they dive into the emotional and operational sides of working with data—and how smart systems, built with trust and clarity, can drive real results.

In This Episode:

🔹 Quick Control:

• Watch the Customer Retention Webinar:https://www.issa.com/articles/what-does-best-in-class-customer-retention-look-like-for-a-building-service-contractor-bsc/
• CLX Las Vegas is coming soon—register today!
• Don’t forget to support the VEO Conference: https://www.issa.com/events/veo-conference/

• (Caden’s emceeing the gala 👀)

🔹 Clear Cache:

• Two Truths & a Lie: Power BI workouts, state championships, and Lawrence Taylor
• What’s actually missing in dashboards (hint: it’s not math)
• Why common language is more important than correct formulas
• “Retention is the new growth” – how to measure the dollars you already have NPS scores, data storytelling, and building trust across roles
• How to combat survivorship bias and gut-based decision-making
• Data governance tips that don’t require a PhD
• Hidden Figures and Hidden KPIs—how emotional intelligence affects adoption
• Why AI isn’t replacing you—it’s making you a cyborg (in the best way)
• Final advice from Tim: know the question before you chase the answer

💡 “People fear data because they think it’s replacing them. It’s not—it’s enhancing their job. The question is: are you ready to trust it?”

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Tim Moriarty – https://www.linkedin.com/in/tim-m-992879a0/

👥 Join the ISSA Tech & InnovationCommunity on LinkedIn:
https://www.linkedin.com/groups/13063462/

🎤 In this special episode of Hard Refresh, Caden and Karina pause the usual format—no guest, no Two Truths & a Lie—to talk candidly about one of the most meaningful initiatives tohit the industry: the inaugural VEO Conference.

Together, they reflect on the why behind the event, the impact of the Hispanic community in the cleaning industry, and whatit means to create space, recognition, and real opportunity for those driving frontline operations across the U.S.

In This Episode:

🔹 Quick Control:

• Hard Refresh programming interrupted for this special edition takeover
• VEO Conference: One month away—don’t miss this inaugural event
• Register here: https://www.issa.com/events/veo-conference/

• Use code VEO20 for a discount

🔹 Clear Cache:

• The emotional “why” behind Karina’s mission to launch VEO
• 70% of our industry’s frontline is Hispanic—why that must shape leadership strategy
• Who VEO is for: business owners, managers, frontline team members, and allies
• From gala awards to high-impact education: what makes this event different
• Cultural representation and why it matters for scalable change
• Industry leaders stepping up: sessions on job costing, M&A, women in leadership, inclusive hygiene, and more

• A rallying cry: how every part of the industry can help elevate the community that built it

💡 “This isn’t just a party. It’s a movement. A moment. A chance to show up for the people who show up for us every single day.”

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/

📶 In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with John Kunzier, CEO and President of Invisible Sun Technology, to explore how IoT is reshaping janitorial services—from demand-driven cleaning to real-time proof of service.

With decades of experience across tech, marketing, and construction, John shares a fresh, field-tested perspective on using data to drive staffing, compliance, and smarter operations—without creating fear or complexity.

In This Episode:

🔹 Quick Control:

• Catch last week’s episode: Flipping the Script on Tech Friction with Libby DeLucien (Ep. 22)

🔹 Clear Cache:

• Two Truths & a Lie: The Panama Canal, Division I volleyball, and the Appalachian Trail
• Why transparency and IoT shouldn’t scare middle managers
• Using smart sensors to reduce scope creep and track outcomes in real time
• “Data-influenced” leadership vs. data-obsessed micromanagement
• How IoT helped a hospital make the case for more staff within two weeks
• The gap between building automation and janitorial tech—and how to close it
• Why labor is still the biggest cost—and the biggest opportunity for smart tech
• Advice for service leaders who want to bring clients along the innovation journey

💡 Whether you’re trying to prove value,manage teams better, or implement smarter tools, this episode breaks down howIoT can support better outcomes—not just more oversight.

🎧 Subscribe & Follow HardRefresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
John Kunzier – https://www.linkedin.com/in/johnkunzier215527978/