It’s Halloween on Hard Refresh — and things get a little western. 🤠

Caden Hutchens and Karina Neff saddle up with Brian Lee, owner of Express Time Solutions, for a faith-filled, tech-twistingconversation about leadership, service, and the heart behind innovation.

From cleaning theaters at 3 a.m. to building one of theindustry’s leading software companies, Brian shares how faith, family, and humility shape everything he does — and why serving customers isn’t so different from ministry.

Quick Control:

• Catch the ISSA Innovation & Tech Committee in Las Vegas:

1. Caden speaking on Monday, Nov. 10 (1:45–2:45)
2. CLX session on Tuesday, Nov. 11 (2:30–3:30)
3. AI In Action session on Wednesday, Nov. 12 (2:30–3:30)

• Come see Brian and the Express Time Solutions team at the ISSA Show North America — Booth #3459!
• Last episode: Evolving Client Expectations with Lisa Macqueen (Ep. 28)

Clear Cache:

• Two Truths and a Lie: Heart attack at 17, two holes-in-one, wrecked the church van
• The leap from ministry to software leadership
• Building a business rooted in humility, faith, and service
• Why technology still needs people at the heart of connection
• Stewardship in leadership and family — and what it means to “work as unto the Lord”

💡 “Technology is good, but it doesn’t replace people. It’s not magic — you still have to go out and do something about it.”

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Brian Lee – https://www.linkedin.com/in/brian-lee-11909011a/

👥 Join the ISSA Tech & InnovationCommunity on LinkedIn:
https://www.linkedin.com/groups/13063462/

Evolving Client Expectations | E28 – Hard Refresh – An ISSA Podcast

In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with Lisa Macqueen, Co-Founder & Director at CleanCorp, to talk about how client expectations are evolving and what building service contractors need to do to keep up. From strategic partnerships to company culture, Lisa brings more than 30 years of perspective on what it takes to win in today’s cleaning industry.

In This Episode:

🔹 Quick Control:

• Be sure to catch the Innovation & Tech Committee at the ISSA Show in Las Vegas:
  • Caden is speaking on Monday, Nov. 10 (1:45–2:45)
  • CLX session on Tuesday, Nov. 11 (2:30–3:30)
  • AI Rapid Fire session on Wednesday, Nov. 12 (2:30–3:30)

• Last episode: Humanizing Technology in Client Relationships with Tim Cullinan (Ep. 27)

🔹 Clear Cache:

• Lisa chooses Roasted by AI instead of Two Truths & a Lie

• How client expectations have shifted from service delivery to strategic partnership

• Why culture and retention are tied directly to client satisfaction

• The challenge of balancing growth with consistency and trust

• Lessons from Lisa’s three decades leading CleanCorp

💡 “Let’s face it, outside of our industry, there’s not really a lot of people advocating for us. There are misconceptions — very old ones — and it’s up to us to change the way people think.”

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Lisa Macqueen – https://www.linkedin.com/in/lisamacqueen/

👥 Join the ISSA Tech & Innovation Community on LinkedIn:
https://www.linkedin.com/groups/13063462/

In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with Tim Cullinan of Janitronics to explore how technology can strengthen client relationships without losing the human connection. From proactive quality control to the simple act of remembering custodians by name, this conversation digs into the balance between data, trust, and people.

In This Episode:

🔹 Quick Control:

• Don’t miss the VEO Conference: https://issa.com/veo

• Be sure to catch the Innovation & Tech Committee at the ISSA Show in Las Vegas:
  • Caden is speaking on Monday, Nov. 10 (1:45–2:45)
  • CLX session on Tuesday, Nov. 11 (2:30–3:30)
  • AI Rapid Fire session on Wednesday, Nov. 12 (2:30–3:30)

• Last episode: Faith, Tech & Timeless Lessons with David Lee (Ep. 26)

🔹 Clear Cache:

• Two Truths & a Lie: Rome, Dave Chappelle, and Hispanic Heritage Month

• Why client trust is built by people—and how tech supports it

• Making quality control proactive and collaborative

• Humanizing technology so it feels warm, not cold

• Day staff as part of the client’s “family,” with tech backing their impact

• The ultimate goal of data: creating space to serve people better

💡 “Technology in itself doesn’t create trust with our clients. Our clients trust us as people.”

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Tim Cullinan – https://www.linkedin.com/in/tim-cullinan-13508241/

👥 Join the ISSA Tech & Innovation Community on LinkedIn:
https://www.linkedin.com/groups/13063462/