Dustin and Ghazali get real about parent communication in Hard Conversations, Strong Partnerships—a practical episode on preventing most tense meetings before they ever happen. Their guiding question: How can teachers head off 80% of “hard” parent conferences—and turn the rest into collaborative problem-solving?

They share concrete moves for the first weeks of school (positive check-ins, asking families’ contact preferences, and steady transparency around grades/expectations), plus systems that keep everyone aligned: student-led bi-weekly update emails, inviting parents into LMS/grade portals, work portfolios to make progress visible, and simple co-created trackers (from blue-book notes to assignment checklists) to reduce repeat issues. When emotions run high, they model de-escalation—listen fully, name what you hear, avoid blame, and pivot to “what we can do” language—then repair the relationship so the focus returns to the child’s success.

You’ll walk away with ready-to-use scripts, documentation ideas, and a calmer approach to tough moments that builds trust—with families and with colleagues.

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