What makes a great salesperson—and how do you get there?

In this episode, Mary Carter and Stephen Ross sit down with Samantha Coats, Sales Excellence Leader, to talk about the power of fundamentals, coaching, and continuous improvement. From youth sports to HVAC sales, they break down how top performers are built through repetition, accountability, and mindset—not just talent.

They also dive into how to motivate different personalities, coach both high performers and struggling team members, and why confidence (not just comfort) plays a major role in long-term success.

Whether you’re leading a team or working to improve your own performance, this episode is packed with real insights on how to grow, compete, and win at a higher level.

Interested in becoming a Trane dealer? Visit us at partners.trane.com to learn more about how you can partner with a leader in HVAC innovation. Explore opportunities to elevate your business and stay ahead in the market with Trane!

Summer is when HVAC companies shine—but it’s also when things can start to slip.

In this episode, Mary Carter and Stephen Ross talk about what really happens during peak season—from higher stress and more mistakes to slipping product mix and lost revenue opportunities. They share practical ways to stay sharp, including slowing down your process, reinforcing your sales fundamentals, and keeping your team focused when the pressure is high.

You’ll also hear how to manage burnout, maintain confidence, and avoid the trap of “being busy but less profitable.” Whether you’re in sales, service, or leadership, this is your reminder to stay disciplined, think long-term, and finish the season strong.

Interested in becoming a Trane dealer? Visit us at partners.trane.com to learn more about how you can partner with a leader in HVAC innovation. Explore opportunities to elevate your business and stay ahead in the market with Trane!

In this episode, Mary Carter and Stephen Ross break down the real ways contractors approach job costing, from flat rate and time-and-materials to divisor methods and gross profit per crew day. They also dive into the hidden challenges behind pricing, including team confidence, customer objections, and how growth impacts your overhead.

If you’ve ever wondered whether your prices are too high, too low, or just right, this conversation will help you connect the dots between pricing strategy, profitability, and long-term growth.

Interested in becoming a Trane dealer? Visit us at partners.trane.com to learn more about how you can partner with a leader in HVAC innovation. Explore opportunities to elevate your business and stay ahead in the market with Trane!