A giant eye roll during a meeting. Angry crossed arms. Slamming a drawer.

Passive micro-aggressions may seem mostly harmless and not worth addressing. But they're an important indicator that a team member is having big feelings. And these feelings, expressed in an unproductive way, can directly impact team engagement, the collective work experience and your practice culture.

In this episode Amy and Kat discuss why and how to address passive micro-aggressions in order to nurture and maintain a healthy and vibrant culture!

Ever been caught in this coaching vortex?

You address a concern with a team member, and things improve for a couple weeks. But then they slowly revert back to their original behavior, leading to another conversation...and then another...and then another!

In this episode we dig into why communication, clarity, accountability, and follow-through matter so much for long-term change and helping the people you lead move from “we talked about this five times now” to real improvement and growth!

Managing a difficult client moment is one thing. Leading your people through the emotional fallout, the conflict, the tension, and the “what do I do now?” is another!

In this episode Amy and Kat discuss how to lead your team through difficult client interactions, support them without rescuing, and how a clear plan helps people feel steadier when things get messy.