Host: Jennifer Shaw

Guest: Maurice Jenkins, Chief Innovation & Customer Experience Officer, Miami International Airport

In the premiere episode of The Aviation Report Podcast, host Jennifer Shaw sits down with one of the most influential voices in modern airport innovation: Maurice Jenkins, Chief Innovation & Customer Experience Officer at Miami International Airport (MIA).

Airports across the country are undergoing a once-in-a-generation transformation — and few embody that momentum more boldly than Miami. Maurice pulls back the curtain on how MIA is reimagining everything from biometrics and omnichannel hologram assistants, to IoT-driven infrastructure, to airport-wide geospatial architecture.

He also explains what it takes to modernize a 24/7 global hub while serving millions of travelers — and why innovation and customer experience must sit at the same table.

• Why airports must “bring sexy back” to restore the magic of travel
• How MIA is preparing for a future where global aviation grows from 4 billion to nearly 10 billion passengers in under a decade
• The vision behind the Future-Ready Program, including the new Concourse K and airport-wide modernization
• Breakthroughs in biometrics, IoT sensors, digital twins, holograms, and predictive maintenance
• How MIA is building a culture of innovation — complete with ISO 56000 certification, an Innovation Lab, and airport-wide collaboration
• How customer experience data (JD Power, ASQ, sentiment analysis) shapes everything from signage to queuing
• The challenge of balancing legacy infrastructure with rapid tech advancement
• What airports can learn from Miami’s approach to hurricane preparedness and operational resilience
• Maurice’s personal journey through decades of aviation technology — from 8-inch floppy disks to airport-wide geospatial systems

Airports are no longer just transit points — they’re complex ecosystems shaping a traveler’s entire journey. Maurice makes the case that the future of aviation depends on strategy, collaboration, design, and innovation working as one.

For airport leaders, technology teams, planners, or anyone imagining the airport of 2035, this episode offers a rare inside look at how one of the world’s leading airports is designing its next decade.

Executive Producer: Julie Gates

Executive Producer Trisha Murray

Producer: Chris O'Keeffe

Editor: Patrick Emile,

Associate Producer: Cyndi Raskin

Host: Jennifer Shaw

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.