In this episode we review talk about how to determine the when coaching is needed VS when to administer formal discipline. We also discuss the right way and the wrong way to administer that discipline.

In this episode we cover the concept of Micro Influence. The small, but critically important behaviors that that build your teams day in and day out.

In this episode we cover the importance of remaining humble as a leader. Why is it important to lead with humility and how do you do that without losing respect from your team? listen and find out!

As a leader on the frontline your attention is constantly being pulled in several difference directions, often at once. If you don't learn to manage your time effectively you either underperform or work way too many hours. Don't let you or your work suffer from poor time management.

Radical accountability is a management technique that flips the script on traditional accountability. Radical accountability empowers your team to take responsibility for their actions and results, and encourages them to "own" outcomes.

In this episode we cover the concept of "active listening". Active listening takes practice to master and requires a conscious effort. However, the benefits are worth the investment!

In this episode we will cover some tried and true techniques to de-escalate conflict and other tense situations. We will also cover why this is important and why this is a skill worth developing.