From Small Talk to Real Conversations: Scaling Voice AI for the Enterprise
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From Small Talk to Real Conversations: Scaling Voice AI for the Enterprise
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In this episode of The Fast Mode Podcasts, Tara Neal speaks with Ilan Avner, Director of Product Management at AudioCodes, on how Voice AI is rapidly moving from experimentation to enterprise deployment.
They also discuss how:
- Intelligent voice bots and AI-powered agent assistants are transforming contact centres by improving customer experiences, increasing automation and enabling human agents to work more efficiently
- Enterprises can overcome key production challenges such as telephony integration, latency, human-agent escalation, noisy environments and maintaining conversational context
- Teams should prioritise flexible, vendor-agnostic platforms that support evolving AI models and meet enterprise-grade scalability, security and compliance requirements
Learn more: www.audiocodes.com
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