Is your HR function organised the way employees actually experience it, or just the way it's always been done?

In this episode of the Digital HR Leaders podcast, David Green is joined by Tony Truong, VP of People Strategy, Operations, Technology and Analytics at Chime, to unpack why most HR functions are still organised in silos, by specialty, while employees experience work as a series of moments: getting hired, being onboarded, going for a promotion. Tony has spent the last two years closing that gap, rebuilding Chime's people function from the ground up as the company has scaled into a public company.

In this episode, David and Tony discuss:

• Why the real limitation holding HR back is fragmentation, not ambition
• What it's taken to rebuild a people function from the ground up at a newly public company
• How AI has reshaped recruiting at Chime, cutting a process that used to take days down to hours
• Tony's three-stage framework for thinking about AI's role in the business: assistance, automation, and orchestration
• What it actually looks like to move people analytics from the periphery of HR to the centre of how a business makes decisions

This episode is sponsored by Valence.

Nadia, Valence's AI coaching platform, connects talent strategy to the work employees are actually doing — offering coaching from the frontline to the boardroom, and surfacing organisational insights that weren't visible before.

As the most widely deployed coach in the Fortune 500, Nadia is already helping global leaders like Nestlé, Delta, CVS, and Kraft Heinz transform talent at scale.

Learn more at valence.co/insight222

Additional resources:

Deloitte Global Human Capital Trends 2026 Report

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