In this episode of Beyond the Tech, recorded at PropTech Connect Dubai, Dan Drogman sits down with Brad Jones, Managing Director of HDB Services — a family-run facilities management business he built from scratch in July 2024 after eight years running Jones FM with his brother. HDB is literally named after his three children (Harley, D'Arcy, and Billy), all of whom are already involved in the business — including his 18-year-old son, who Brad jokes is already planning to push him out.Brad talks through how HDB has grown across four service lines — M&A maintenance, fabric maintenance, refurbishment, and industrial doors — nearly all of it through word of mouth and organic LinkedIn growth, with almost 40 vans now running jobs from Glasgow to Bristol. The conversation also touches on the always-on anxiety of running reactive call-outs, and why HDB is now looking at expansion into Dubai and Abu Dhabi.Topics covered include:• Growing from 4 employees to almost 40 in under 18 months• Building a business named after — and staffed by — his own family• Why culture, for Brad, isn't something you design, it's something you breed• Managing quality and accreditation across four very different service lines• Why HDB is expanding into the UAE, and what "boots on the ground" actually looks like• Balancing 110% work ethic with family life when the office is your homeWhether you're building a family business, scaling fast, or just curious what it takes to grow national in a flat economy, this is a look at what happens when you hire on values first and let the work follow.