What if the real opportunity with AI isn't simply doing more with less, but creating a fundamentally better way of working?
In this episode of Fractional Frequency, Amy Crook welcomes back Jacob Little, Director of People, Operational Excellence & AI at Rivian, for a forward-looking conversation about how AI is reshaping HR, organizational design, and the future of work.
Drawing on his leadership experience at Walmart, Levi Strauss & Co., Glassdoor, Cornerstone OnDemand, and now Rivian, Jacob shares how the role of HR has evolved and why technical fluency, organizational development, and thoughtful AI adoption are becoming essential skills for today's people leaders.
Together, Amy and Jacob explore what it takes to move beyond individual productivity gains and translate them into meaningful organizational impact. They discuss redesigning workflows, building scalable operating systems, establishing effective AI governance, and involving employees in the transformation process.
But perhaps most importantly, they examine why keeping people at the center of AI adoption matters more than ever.
In this episode, you'll hear about:
- How the HR function has evolved and why AI fluency is becoming a critical skill for HR professionals.
- Why organizational redesign is necessary to turn individual AI productivity into enterprise-wide results.
- How Rivian is incorporating AI, automation, and shared services into its people operations.
- The importance of balancing innovation, experimentation, and responsible AI governance.
- How leaders can address employee anxiety and build buy-in through collaboration and transparency.
- Why mentorship, learning and development, and emerging talent programs remain essential in an AI-driven workforce.
- The difference between an efficiency mindset and an abundance mindset.
- Why knowing where not to use AI is just as important as knowing where to use it.
Jacob leaves us with an important reminder: the future of work shouldn't be about relentlessly pursuing efficiency at the expense of culture. People leaders have an opportunity and a responsibility to help organizations build something better.
Because the goal isn't just to make work faster. It's to make work better.
🎙️ About Jacob Little
Jacob Little is the Director of People, Operational Excellence & AI at Rivian. With leadership experience across some of the world's most recognized organizations, Jacob brings a unique perspective on the intersection of people strategy, organizational effectiveness, and emerging technology.
Tune in to Fractional Frequency for conversations with the leaders, innovators, and people shaping the future of business and work.