A foundation in hospitality can teach lessons that last a lifetime — especially when it comes to building businesses rooted in people and purpose. In this episode of Founders' Forum, co-hosted by Armon Vincent, Founding Partner of Catalyst Technology Partners, Gray Brandeis, Founder and CEO of Scholar Hotels LLC, shares how his background in hospitality has shaped his approach to building authentic, human-centered brands.

Gray opens up about the lessons learned from years of serving people face-to-face — and how those same principles of empathy, trust, and experience design now guide his work helping founders elevate their businesses. From client relationships to leadership philosophies, Gray shows that success isn’t just about numbers — it’s about connection.

Key takeaways:

• How hospitality experience can create a strong foundation for entrepreneurship
• The importance of empathy and genuine connection in business growth
• Why founders should prioritize brand experience as much as product or service quality
• Practical ways to build long-term relationships that drive customer loyalty

With grounded insights and relatable stories, Gray reminds us that people remember how you make them feel — and that’s what builds lasting brands.

About Gary Steven Brandeis:

Gary is the CEO and Co-Founder of Scholar Hotels LLC. He began his real estate career in 1990, and his experience and expertise include development, finance, acquisitions, dispositions, asset management, and joint ventures. He has been the principal partner in four real estate investment funds, including PB Funds I & II, investing over $350 million across all property types and investment strategies since 2005.

Connect with Gary:

Website scholarhotels.com
LinkedIn linkedin.com/in/garybrandeis/

This episode is brought to you by Gehman Design Remodeling; Design, Concept, and Construction for stress free remodels. Go to gehmanremodeling.com to learn more.

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What does it take to overcome life’s toughest obstacles and build a successful business? Thomas J. Knox, Chairman and CEO of Pinpoint Health Benefits, shares an entrepreneurial journey that’s a true testament to perseverance, lifelong learning, and seizing opportunities in the face of adversity.

Tom’s story begins in public housing, where he sold newspapers, caddied, and started working from a young age. After serving in the U.S. Navy, Tom entered the insurance industry, starting with small, door-to-door sales of basic life insurance policies. His commitment to self-improvement and relentless work ethic catapulted him to build businesses from the ground up, including Homestead Smart Health Plans and Pinpoint Health Benefits.

One of Tom’s core business philosophies is the importance of innovation and adaptability. His ventures, such as Pinpoint Health Benefits, focus on providing small businesses with affordable, high-quality health insurance plans, proving that even in the face of large competitors, there’s always room for creative solutions.

Key Takeaways:

• From Humble Beginnings to Entrepreneurial Success: Tom's early experiences shaped his strong work ethic and entrepreneurial spirit.
• Learning and Growth: Despite a limited formal education, Tom’s commitment to reading and self-education helped him excel in his industry.
• Building a Business with Innovation: Tom revolutionized the health insurance market by offering affordable, competitive plans with added benefits.
• Leadership in Politics and Business: As Deputy Mayor of Philadelphia, Tom helped balance the city’s budget, showing his ability to lead both in business and government.

About Thomas J. Knox, PHD, CLU, ChFC, FCPP:

Tom Knox is a successful entrepreneur and insurance industry professional. In addition to being the Chairman and CEO of Pinpoint Health Benefits, Mr. Knox is the Founder of Homestead Smart Health Plans and the current Chairman of Homestead Insurance Company. As CEO of UnitedHealthcare from 2004 to 2006, Mr. Knox was responsible for overseeing all of UnitedHealthcare's operations in Pennsylvania and the surrounding jurisdictions.

Connect:

Website pinpointhealthbenefits.com

LinkedIn linkedin.com/in/tomknoxphilly/

This episode is brought to you by Great Lakes Adaptive Sports Association; empowering people with disabilities through adaptive outdoor recreation. Visit glasa.org to learn more.

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What happens when life throws you off course? For Coach Malcolm Allison Hairston, CEO of Raku Products LLC and inventor of The Hipsetter, those moments became the training ground for greatness.

In this episode of Founders' Forum, Marc talks with Coach Malcolm—a leader, educator, and motivator—about how he turned personal and professional challenges into a blueprint for success. Drawing from his experiences in sports and coaching, he shares powerful lessons on discipline, mindset, and leadership that every entrepreneur can apply.

From overcoming adversity to helping others unlock their potential, Coach Malcolm’s journey is a masterclass in turning pressure into progress. His insights go beyond the game, offering real-world strategies for staying consistent, purposeful, and resilient—no matter what life brings.

Here’s what you’ll learn:

• Why mindset is the foundation of every success story
• How to transform obstacles into opportunities for growth
• The connection between sports discipline and business leadership
• Practical ways to stay motivated through life’s toughest seasons

About Coach Malcolm Allison Hairston:

I am a lifelong entrepreneur, having owned several successful businesses, including property inspection services for large insurance carriers, custom cabinetry, granite and marble, music production, and athletic coaching at the age group, high school, and college levels.

Connect:

Website hipsetterwpc.com
LinkedIn linkedin.com/in/malcolm-hairston-42840246/
Facebook facebook.com/profile.php?id=100091494637248
Instagram instagram.com/hipsetter_wpc/

This episode is brought to you by Hipsetter; a revolutionary tool designed to help you walk with balance, strength, and confidence. Go to learn.hipsetterwpc.com/walk to learn more.

📅 New episodes every Wednesday—hit “Subscribe” now!

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🎤 Got a success story worth sharing?
We’re always looking for visionary founders to feature! Apply here to be a guest on the Founders' Forum Radio Show & Podcast.

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