Why do so many good people struggle to work together? Often it's not a personality clash — it's that high performers don't understand what actually drives their own behavior, let alone anyone else's. In this episode, we break down what the Predictive Index really is: a behavioral assessment that reveals the innate drives behind why we act the way we do.

We dig into why a diverse team is such an asset once everyone understands each other's wiring, and how PI gives teams shared language for conflict resolution instead of guesswork. Understanding natural workstyles doesn't mean changing who someone is — it means knowing when a teammate is stretching outside their comfort zone and supporting them through it. The result is a stronger, more self-aware culture, built on a language everyone shares.

Thank you to PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here!

Host = Brenda Tassava Medina, CVPM, CVJ, President of Encore Veterinary Consulting

Panelists:

• Melissa Mauldin, CVPM, SHRM-SCP, ACC, VP of Human Resources, Encore Vet Group
• Carol Hurst, LVT, CVPM, CVJ, CCFP, Consultant, Encore Veterinary Consulting
• Devin Whalen, Chief of Staff, Encore Vet Group

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

Brenda flies solo this episode to unpack the book, Unreasonable Hospitality through a veterinary lens, breaking down 7 recipes for creating standout experiences for your team and clients. From mise-en-place-style preparation before appointments to the small, intentional details that turn a single visit into years of loyalty, Brenda shares real practice examples, including a Southeast Texas team that anticipates doctors' needs before they even walk into the exam room, and a Medical Director whose handwritten notes kept client relationships personal even as his schedule got busier.

Along the way, Brenda covers why empathy matters in every interaction, what vet med can learn from the trust between a restaurant's front and back of house, how practice owners set the tone the way chefs and restaurateurs do, and why training your team well before service begins is the real secret ingredient.

Resources mentioned:

• Unreasonable Hospitality, written by Will Guidara

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

We've talked about what burnout looks like and why managers feel stuck in the middle. Part 3 is where we get to the part that actually matters: what do we do about it? Backed by the same VHMA research that sparked this series, we close out Beyond Burnout with a forward-looking conversation about what sustainable veterinary leadership actually looks like in 2026 and beyond.

From the simplest one-change-tomorrow answer (hint: let your team make more decisions) to what it takes to build a practice culture where managers can genuinely recover and grow, this episode is part practical and part permission slip. Veterinary medicine is a dysregulating field by nature — and when we get better at creating emotional safety at every level, everyone benefits. If you've made it through all three parts of this series, this one's the payoff.

Host = Brenda Tassava Medina

Panelists:

• Julie Squires, CCFP, CMLC, Rekindle Solutions
• Susie Crockett, CVPM, Director of Practice Management at Noah's Animal Hospitals
• Josh Vaisman, MAPPCP, CCFP, Founder and Lead Positive Change Agent, Flourish Veterinary Consulting

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting