In this episode, we explore what high-functioning veterinary practices do differently, and what consistently sets them apart.

Our panel breaks down the systems and behaviors that drive success, from clear operational rhythms and defined accountability to proactive communication, aligned expectations, and shared ownership across the team.

To close, we share simple but powerful habits that struggling practices can adopt today!

If you're looking to build a more stable, high-performing practice, this episode is a must-listen.

Panelists for this episode include:

• Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary Consulting
• Michelle Winter, CVPM, CVJ, VP of Operations at Encore Vet Group
• Shannon Lovley, CVPM, Consultant at CB Strategies
• Susie Crockett, CVPM, Director of Practice Management at Noah's Animal Hospitals

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

In this episode of FlightPlan: Quick Consults, we tackle a critical challenge for veterinary practices: overburdened practice managers. Our panel breaks down the avalanche of responsibilities—admin, HR, bookkeeping, inventory, client complaints, and more—that keep managers from truly leading their teams.

We explore practical solutions, including delegating tasks, outsourcing, and structuring leadership support so managers can focus on what matters most: leading people, building culture, and driving results.

If you’re looking for ways to empower your managers, reduce reactionary chaos, and strengthen your practice from the middle out, this episode is packed with actionable strategies and expert insights.

Panelists for this episode include:

• Host = Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary Consulting
• Katie Esposito, CVPM, Account Manager at Clarus Technology
• Susie Crockett, CVPM, Director of Practice Management at Noah's Animal Hospitals
• Debbie Hill, CVPM, SPHR, SHRM-SCP, Consultant at Encore Veterinary Consulting

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

In this episode of FlightPlan: Quick Consults, our panel dives into one of the biggest efficiency challenges in veterinary practice: the exam room bottleneck. We tackle a bold question—what tasks really need a vet in the room?!

Learn how empowering your staff, clarifying patient care standards, and strategically redesigning exam rooms can make a huge difference in workflow. We also explore the game-changing impact of AI digital scribes, technician utilization, and small clinic tweaks that save time, reduce burnout, and elevate the client experience.

Panelists for this episode include:

• Host = Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary Consulting
• Dr. Alex Andryszak, Field Ops Veterinarian at Encore Vet Group
• Dr. Evelyn Sagastume, Practice Owner at Petsedena Animal Hospital
• Carol Hurst, LVT CVPM, CVJ, CCFP, Consultant, Encore Veterinary Consulting

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting