エピソード

  • Energy Conservation

    Energy Conservation
    2022/04/23
    Energy costs in a hotel is one of the largest expenses incurred. How to monitor and reduce these costs can bolster the bottom line. Episode 30 discusses the procedures for reducing energy costs in your hotel.
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    23 分
  • Guest Incident Reporting

    Guest Incident Reporting
    2022/04/23
    In the hotel industry, reporting of guest incidents in a timely manner with the correct information may keep you out of law suites or better yet, minimize the loss if any. This episode talks about what information to gather and why.
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    24 分
  • Profit Ratios and the Financial Statement

    Profit Ratios and the Financial Statement
    2022/04/23
    Profit Ratios or a percent of revenues and how they are used as a tool to monitoring expenses is critical to keep a well balanced financial statement. Learn the importance in this episode.
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    11 分
  • Productivity Ratios and the Financial Statement

    Productivity Ratios and the Financial Statement
    2022/04/23
    Episode 27 discusses employee productivity and how it relates to dollars on the financial statement. Monitoring productivity can lead to a successful financial statement or a poor one.
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    18 分
  • Financial Statement Quick Overview

    Financial Statement Quick Overview
    2022/04/23
    Episode 26 talks give a quick Overview of the Financial Statement from a hotel perspective but can also be translated to any business. Any First Time Leader will find this invaluable for your career.
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    16 分
  • Conducting an Interview

    Conducting an Interview
    2022/04/23
    No matter what industry you work in, the proper way to conduct a new hire interview is important. The Do's and Don'ts of interviewing are critical for everyone.
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    21 分
  • Hotel Room Inspections

    Hotel Room Inspections
    2022/04/23
    Episode 24 reviews the proper way to methodically inspect a hotel room for quality. Every hotel leader should master this task effectively.
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    26 分
  • Department Orientation for New Employees

    Department Orientation for New Employees
    2022/04/23
    Episode 23 talks about the importance of conducting department orientations to properly welcome and embrace new hires so they better understand the company and it's policies but your expectations as leaders too.
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    10 分